star 11 Terms & Conditions —
Your Rights and Responsibilities

01 Acceptance of Terms

By accessing, registering on, or using any part of the star 11 platform available at star11.app (hereinafter "star 11", "the Platform", "we", "us", or "our"), you (hereinafter "you", "the Player", or "the User") confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which form part of this Agreement.

If you do not agree with any part of these Terms, you must immediately cease using the star 11 platform. Continued use of any feature of star 11 following the posting of revised Terms constitutes your acceptance of those changes.

02 Eligibility & Account Registration

To register and maintain an account on star 11, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 18 years of age. star 11 strictly prohibits access by minors. If we have reason to believe that a player is under 18, we will suspend the account immediately pending age verification and forfeit any balances pending investigation.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must not be a current employee, director, contractor, agent, or immediate family member of any such person associated with star 11 or any of its affiliated entities or software providers.
• You must provide accurate, current, and complete information during registration. star 11 reserves the right to request verification documents at any time, including a government-issued Pakistani CNIC (Computerised National Identity Card), proof of address, or proof of payment method ownership.
• You must not already hold an existing account on star 11. Each player is permitted exactly one registered account. Duplicate accounts, including those registered under different names or email addresses, are prohibited and will be closed without notice.

star 11 reserves the right to decline any registration application without providing a reason.

03 Account Security

You are solely responsible for maintaining the confidentiality of your star 11 account credentials, including your username and password. You agree to:

• Choose a strong, unique password that is not used for any other online account.
• Never share your login credentials with any third party, including friends or family members.
• Log out of your star 11 account after each session, particularly when using shared or public devices.
• Notify the star 11 support team immediately at [email protected] if you suspect any unauthorised access to or use of your account.

star 11 will never contact you by email, live chat, or telephone to request your password. Any communication purporting to be from star 11 that requests your password should be treated as fraudulent and reported immediately.

star 11 shall not be liable for any loss or damage arising from your failure to comply with the account security obligations set out in this clause.

04 Deposits & Withdrawals

All financial transactions on star 11 are conducted in Pakistani Rupees (PKR). The minimum deposit amount is PKR 500. The minimum withdrawal amount will be displayed within your account's cashier section and may be subject to change with reasonable notice.

star 11 supports the following PKR payment methods: Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and Visa/Mastercard debit cards issued in Pakistan. The availability of specific payment methods may change, and star 11 will update the cashier section accordingly.

• Deposits are generally credited to your star 11 account within minutes of confirmation by the relevant payment provider.
• Withdrawals are processed to the same payment method used for the original deposit, wherever technically possible, as a measure to prevent money laundering.
• Star 11 reserves the right to conduct additional verification checks prior to processing any withdrawal, including but not limited to identity verification and proof of payment method ownership.
• Players are responsible for any fees charged by their own bank, mobile wallet, or payment provider in connection with star 11 transactions.

05 Bonuses & Promotions

star 11 may offer promotional bonuses, free spins, cashback offers, and other incentives to new and existing players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time of each offer:

• Bonuses are available to eligible players aged 18 and above only.
• Each promotional offer will specify a wagering requirement (also referred to as a "rollover" or "playthrough" requirement). Bonuses, and any winnings derived from them, cannot be withdrawn until the applicable wagering requirement has been fully met.
• Bonuses are generally non-transferable and may not be combined with other promotional offers unless explicitly stated.
• star 11 reserves the right to modify, cancel, or withdraw any promotional offer at any time and without prior notice if there is evidence of misuse, fraud, or exploitation of the offer's structure.
• Only one welcome bonus per household, IP address, device, or payment method is permitted.
• Bonus funds will be forfeited if an account is closed or self-excluded before the applicable wagering requirement is met.

06 Game Rules & Fair Play

All casino games available on star 11, including Jackpot Slots, Galactic Gems, live dealer table games, and Cockfighting, are operated by certified third-party software providers. Each game is governed by its own specific set of rules, which are accessible from within the game interface.

Random number generator (RNG) games use certified RNG technology audited by independent testing laboratories. Live dealer games are conducted in real time by trained dealers under controlled conditions.

In the event of a discrepancy between the result displayed on the star 11 platform and the result recorded on the game provider's server, the server-side record shall be the definitive and binding result.

• Technical malfunctions void all plays and bets placed during the period of the malfunction.
• Bets placed after the official close of a betting event will be voided regardless of outcome.
• star 11 reserves the right to void any bet or game result where there is clear evidence of a software or pricing error.

07 Prohibited Activities

The following activities are strictly prohibited on the star 11 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where appropriate:

• Registering more than one account, or registering an account on behalf of another person.
• Using software, bots, scripts, or any automated tools to gain an unfair advantage in any game or betting market.
• Colluding with other players to manipulate game outcomes or betting results.
• Exploiting errors, bugs, or loopholes in the star 11 platform for financial gain.
• Using the platform for any form of money laundering, terrorist financing, or other illegal financial activity.
• Misrepresenting your identity, age, location, or payment method ownership during registration, verification, or transactions.
• Harassing, threatening, or abusing star 11 staff, other players, or any representatives of the Platform through any channel.

08 Responsible Gaming

star 11 takes its responsible gaming obligations seriously. We recognise that for a small minority of players, gambling can become problematic. To support all players in maintaining control, star 11 provides the following tools, all accessible from within your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your star 11 account.
• Loss Limits: Define a maximum loss threshold over a specified period.
• Session Time Reminders: Receive a notification after a defined period of continuous play.
• Cool-Off Period: Take a temporary break from the platform for a defined period (24 hours to 6 weeks) during which your account will remain closed to gaming activity.
• Self-Exclusion: Request a permanent or long-term exclusion from the star 11 platform. Self-exclusion requests are processed within 24 hours and are irreversible for the requested duration.

If you are concerned about your gambling behaviour, or the gambling behaviour of someone you know, we strongly encourage you to use these tools or contact the star 11 support team at [email protected] for assistance. 18+ only.

09 Intellectual Property

All content on the star 11 platform, including but not limited to text, graphics, logos, game assets, software, design elements, and the star 11 brand name and logo, is the intellectual property of star 11 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the star 11 platform for personal entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, or distribute any content from the star 11 platform without prior written consent.
• Create derivative works based on star 11 content or branding.
• Use the star 11 name, logo, or branding in any commercial context without express written permission.
• Reverse engineer, decompile, or disassemble any software component of the Platform.

10 Limitation of Liability

To the maximum extent permitted by applicable law, star 11 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the star 11 platform, including but not limited to:

• Loss of winnings due to technical malfunction, network disruption, or server error.
• Losses arising from your reliance on information published on the Platform.
• Losses resulting from unauthorised access to your account where you have failed to maintain adequate security of your credentials.
• Interruptions to service caused by scheduled or emergency maintenance.

star 11's total aggregate liability to any player in respect of any claim, regardless of the form of action, shall not exceed the total amount deposited by that player in the 30 days preceding the incident giving rise to the claim.

11 Privacy & Data

star 11 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement and is available at star11.app/privacy-policy. By using the star 11 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Your personal data will not be shared with third parties except as required to operate the Platform (e.g., payment processors, game providers, identity verification services) or as required by applicable law.

12 Amendments

star 11 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via email to the address on record, or via a prominent notice on the Platform, with a minimum of 14 days' advance notice where reasonably practicable.

Your continued use of the star 11 platform following the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting [email protected].

13 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these Terms that cannot be resolved through the star 11 complaint resolution process shall be referred to binding arbitration in accordance with standard commercial arbitration rules.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court where necessary to prevent irreparable harm.

14 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the star 11 platform, please contact our support team:

For responsible gaming concerns specifically, please also refer to our Responsible Gaming page for additional support resources available to players in Pakistan.