Gambling Should Be
Fun — star 11 Keeps It That Way
At star 11, responsible gaming is not a footnote — it is a core part of how we operate. We provide every player in Pakistan with the tools, information, and support they need to stay in control of their gambling, every single day.
Age Policy
Strictly 18+ — No Exceptions
The star 11 platform is designed exclusively for adults. You must be at least 18 years of age to register, deposit, or place any wager. This rule applies to every player in Pakistan without exception, regardless of the game, the bet size, or the payment method used.
During registration, all players are required to verify their age. star 11 reserves the right to request a copy of your CNIC (Computerised National Identity Card) or other government-issued identification at any time to confirm your date of birth. Accounts that cannot confirm the player is 18 or older will be suspended immediately.
If you are a parent or guardian in Karachi, Lahore, Islamabad, or anywhere else in Pakistan and believe a minor may have accessed star 11, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and act on every report without delay.
Underage Access Reports
Report underage access concerns
[email protected]Response availability
24 / 7 — Every DayAction taken upon report
Within 1 HourIn-Account Controls
Tools Available in Your star 11 Account
Every registered player has access to these responsible gaming controls directly from their star 11 account settings — no need to contact support to activate them.
Deposit Limits
Set a maximum amount you can deposit into your star 11 account on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Reducing your limit is instant; increasing it requires a mandatory 7-day cooling period before it applies.
Instant ActivationLoss Limits
Define the maximum amount you are comfortable losing within a set period. When your net losses for that period reach the defined threshold, star 11 will automatically restrict further wagers until the period resets. This tool helps you stick to a predetermined budget.
Budget ProtectionSession Time Limits
Decide in advance how long each gaming session should last. When your session reaches the defined duration, star 11 will display a notification and, if you choose, automatically log you out. Regular breaks are one of the most effective ways to maintain a healthy relationship with gambling.
Play AwarenessCool-Off Period
If you feel you need a short break from the platform, you can request a cool-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cool-off, your account is closed to all gambling activity. You can still withdraw any existing balance.
Short-Term BreakSelf-Exclusion
For players who need a longer or permanent break, self-exclusion removes access to star 11 for a defined period of 6 months, 1 year, 3 years, or indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the active period.
Long-Term ProtectionActivity History
Review a full breakdown of your deposits, withdrawals, bets, wins, and losses over any selected period directly within your account. Transparency about your gambling history is the first step to informed, responsible play.
Full TransparencySelf-Assessment
Warning Signs of Problem Gambling
Problem gambling can affect anyone. It does not matter whether you are playing at a small stake or a large one — if gambling starts to feel out of control, it is important to recognise the signs and take action early.
The signs below are commonly associated with problem gambling. If you identify with three or more of these, we strongly encourage you to use the star 11 responsible gaming tools or reach out to our support team at [email protected].
Gambling should always be a form of entertainment — a way to enjoy cricket season, the HBL PSL, or an exciting slots session. The moment it stops being fun and starts feeling like an obligation or an escape, it is time to pause.
Spending more money on gambling than you originally planned or can afford to lose.
Gambling to recover money lost in a previous session ("chasing losses").
Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
Hiding your gambling activity from family members or close friends.
Borrowing money or selling possessions to fund gambling sessions.
Neglecting work, family responsibilities, or personal health because of gambling.
Thinking about gambling constantly, even when doing other activities.
Using gambling as the primary way to relieve stress, boredom, or negative emotions.
Self-Exclusion Guide
How to Activate Self-Exclusion on star 11
Applying for self-exclusion on star 11 is straightforward. Follow the steps below to restrict your access to the platform for the period you choose.
Log In to Your star 11 Account
Visit star11.app and sign in to your registered account using your username and password. If you cannot access your account, contact [email protected] and we will assist you directly.
Navigate to Account Settings
Open the account menu in the top-right corner of the screen and select "Responsible Gaming" from the dropdown options. This section contains all player protection tools.
Select Self-Exclusion
Choose the "Self-Exclusion" option and select your preferred exclusion duration — 6 months, 1 year, 3 years, or indefinite. Read the confirmation details carefully before proceeding.
Confirm Your Request
Submit your self-exclusion request. You will receive a confirmation email at your registered address. Your account will be closed to gaming activity within 24 hours of submission.
Withdraw Any Remaining Balance
You can still withdraw your existing star 11 balance during the self-exclusion process. Contact [email protected] to arrange your PKR withdrawal to your Easypaisa, JazzCash, or bank account.
Self-Exclusion Duration Options
Choose the exclusion period that feels right for you. There is no wrong choice — any period of protection is a positive step. Once active, the exclusion cannot be shortened or cancelled before the selected end date.
- 6 Months — A meaningful short-term break for players who want to reassess their relationship with gambling.
- 1 Year — A full year away from the platform, providing significant distance and time to build healthier habits.
- 3 Years — A long-term exclusion for players who feel they need extended protection.
- Indefinite — Permanent exclusion with no automatic end date. Reinstatement requires a formal review process with a minimum waiting period.
Need Help Right Now?
star 11 Support Team
[email protected]Support language
EnglishAvailability
24 / 7 — 365 Days a YearResponsible gaming response time
Within 2 HoursOur Promise
The star 11 Responsible Gaming Commitment
Responsible gaming is embedded into every layer of how star 11 operates — from the technology we build to the policies we enforce and the culture we maintain.
Age Verification on Every Account
Every star 11 account goes through an age verification process. Players suspected of being under 18 are suspended immediately pending confirmation of their date of birth via CNIC or equivalent documentation.
Behavioural Monitoring
Our platform monitors gameplay patterns for indicators of problem gambling, such as rapidly increasing bet sizes, prolonged sessions, or repeated chasing behaviour. Flagged accounts receive a proactive outreach from our team.
Responsible Marketing
star 11 does not target advertising toward vulnerable individuals, underage audiences, or players who have previously requested self-exclusion. Our marketing communications are factual, balanced, and free of misleading claims about winning probabilities.
Respect for Self-Exclusion
Once a self-exclusion is active, star 11 will not send the excluded player any promotional communications. All marketing to that player stops immediately upon the activation of the exclusion period.
Trained Support Team
Our English-language support staff receive training in responsible gaming awareness and problem gambling identification, so they can respond with sensitivity and appropriate guidance when a player reaches out for help.
Continuous Policy Review
star 11 reviews its responsible gaming policies and tools on a regular basis to ensure they remain effective, up to date with current best practices, and genuinely useful to players who need them.
Play Smart, Stay in Control with star 11
star 11 is here to make your gaming experience enjoyable and safe. Explore the platform, review your account settings, or read our full policies for complete peace of mind.