Your Privacy Matters to
star 11 — Here Is How We Protect It
This Privacy Policy explains exactly what personal data star 11 collects from players in Pakistan, why we collect it, how it is used and protected, and what rights you hold over your own information. We believe in full transparency — no hidden data practices, no surprises.
Our Commitments
Six Privacy Principles That Guide star 11
These are the core data-protection commitments we make to every player on the star 11 platform. The full policy text follows below.
Minimal Data Collection
star 11 collects only the personal data that is genuinely necessary to operate your account, process PKR transactions, and comply with legal obligations. We do not collect data for the sake of it.
No Data Selling
star 11 will never sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information exists to serve your account — not to be commercialised.
Encryption at Every Layer
All data transmitted between your device and star 11 is protected by 256-bit TLS encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using industry-standard protocols.
Your Rights, Always Active
You hold the right to access, correct, or request deletion of your personal data at any time by contacting [email protected]. We respond to all data subject requests within a reasonable timeframe.
Clear Retention Limits
Personal data is retained only as long as required by our operational needs or applicable legal obligations. Account data is deleted or anonymised within a defined period following account closure.
Marketing Opt-Out
Promotional communications from star 11 are entirely opt-in. You can unsubscribe from any marketing email at any time using the unsubscribe link in the message, or by contacting our support team.
01 Who We Are
This Privacy Policy is published by star 11, the operator of the online casino and sports betting platform accessible at star11.app (hereinafter "star 11", "we", "us", or "our"). star 11 is the data controller responsible for the personal data of players who register and use the Platform.
star 11 is an English-language platform designed specifically for adult players in Pakistan. All personal data collected through star 11 is processed in accordance with this Privacy Policy. If you have questions about how your data is handled, you can reach us at [email protected].
02 Data We Collect
The categories of personal data that star 11 may collect and process include, but are not limited to, the following:
| Category | Specific Data Points | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Required for KYC |
| Contact Data | Email address, mobile phone number, city of residence | Required |
| Financial Data | PKR payment method details (Easypaisa, JazzCash, Raast, bank account), transaction history | Required |
| Technical Data | IP address, browser type, device identifiers, operating system, session duration | Automatic |
| Usage Data | Games played, bets placed, wagering history, login timestamps, feature interactions | Automatic |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When provided |
| Verification Documents | Copies of CNIC, proof of address, payment method ownership documentation | When requested |
03 How We Collect Data
star 11 collects personal data through the following channels:
- Direct interactions: Data you provide when registering an account, completing the identity verification process, making a PKR deposit or withdrawal, contacting support, or responding to a survey or promotion.
- Automated technologies: As you interact with the star 11 platform, we automatically collect Technical Data and Usage Data using cookies, server logs, and similar tracking technologies. See Section 7 for details on our Cookie policy.
- Third-party sources: We may receive data about you from identity verification providers, payment processors (such as Easypaisa, JazzCash, and Raast), fraud prevention services, and banking partners in connection with your transactions on star 11.
- Responsible gaming tools: Where you interact with self-exclusion, deposit-limit, or cooling-off tools, data relating to those interactions is recorded as part of your account file.
04 Why We Use Your Data
star 11 uses personal data for the following purposes:
- Account management: To register your account, verify your identity (KYC), authenticate your logins, and maintain your account profile.
- Transaction processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, and other supported payment methods, and to maintain accurate financial records.
- Service delivery: To provide access to games, sports betting markets, live casino features, and promotional offers.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account sharing, and other prohibited behaviours.
- Legal compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and age verification requirements.
- Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our English-language support team.
- Responsible gaming: To monitor gameplay patterns that may indicate problem gambling and to administer deposit limits, cooling-off requests, and self-exclusion tools.
- Platform improvement: To analyse usage data and improve the features, performance, and design of the star 11 platform.
- Marketing (with consent): To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications.
05 Legal Basis for Processing
star 11 processes personal data under the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under the account agreement, including identity verification, payment processing, and game access.
- Legal obligation: Processing required to comply with applicable law, including AML regulations, age verification mandates, and financial record-keeping requirements.
- Legitimate interests: Processing carried out in pursuit of star 11's legitimate business interests — such as fraud detection, platform security, and service improvement — where those interests are not overridden by your rights.
- Consent: Processing for optional purposes, such as marketing communications, where you have given specific, informed consent. You may withdraw consent at any time.
06 Sharing Your Data
star 11 does not sell, rent, or trade your personal data. We share data only with the following categories of trusted third parties, and only to the extent necessary for the stated purpose:
- Payment processors: Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and Visa/Mastercard processing networks — to process your PKR deposits and withdrawals.
- Identity verification providers: Third-party KYC service providers used to verify your identity and age against government-issued documentation.
- Game providers: Certified third-party game suppliers whose platforms deliver games to you through the star 11 interface — limited to the technical data required for game delivery and fairness auditing.
- Fraud and AML screening services: Third-party providers used to screen transactions and player behaviour for indicators of fraud, money laundering, or other prohibited activity.
- Legal and regulatory authorities: Where required by applicable law or a valid legal request, star 11 may disclose data to regulatory bodies, law enforcement agencies, or courts.
- IT and infrastructure providers: Hosting, security, and technical support vendors who process data on star 11's behalf under strict data processing agreements.
07 Cookies & Tracking Technologies
star 11 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and analyse usage patterns. The categories of cookies we use are as follows:
- Strictly necessary cookies: Required for the Platform to function. These cookies enable session authentication, load balancing, and security features. They cannot be disabled without affecting core functionality.
- Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience on return visits.
- Analytics cookies: Collect anonymised data about how players interact with the Platform — pages visited, time spent, and features used — to help us improve the service. No personally identifying data is included in analytics reports.
- Marketing cookies (opt-in only): Used to deliver relevant promotional content to players who have consented to receive marketing communications from star 11.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the star 11 platform.
08 Data Retention
star 11 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention principles apply:
- Active account data is retained for the duration of your account registration and for a defined period after account closure, to allow for dispute resolution and legal compliance.
- Financial transaction records are retained for a minimum of five years following the transaction date in accordance with standard AML record-keeping requirements.
- Identity verification documents are retained for the period required by applicable KYC regulations.
- Marketing consent records are retained until you withdraw consent, plus a reasonable period for audit purposes.
- Support communications are retained for up to two years following the closure of the relevant support ticket, unless a longer period is required for dispute resolution.
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
09 Security Measures
star 11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit TLS (Transport Layer Security) encryption for all data in transit between your device and the star 11 platform.
- Encryption of sensitive data at rest, including payment method details and identity document copies.
- Strict access controls limiting personal data access to authorised star 11 personnel on a need-to-know basis.
- Regular security audits and vulnerability assessments of the Platform infrastructure.
- Two-factor authentication options for player accounts.
- Automatic session timeouts to reduce the risk of unauthorised access on shared devices.
10 Your Rights
As a player on the star 11 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may request correction of any inaccurate or incomplete personal data in your account file.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain data.
- Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a data accuracy dispute is being resolved.
- Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
- Right to object: You may object to processing based on legitimate interests, or withdraw consent where processing is based on consent, including consent to receive marketing communications.
star 11 will respond to all valid data rights requests within a reasonable timeframe. We may request proof of identity before acting on a request, to protect you against fraudulent data requests from third parties.
11 Children's Privacy
The star 11 platform is strictly intended for adults aged 18 and above. star 11 does not knowingly collect personal data from individuals under the age of 18.
During registration, players are required to confirm their age. Where star 11 has reason to believe that a registered player is under 18 years of age, the account will be suspended immediately, access to the platform will be blocked, and any funds held in the account will be handled in accordance with our Terms & Conditions pending age verification.
If you are a parent or guardian and believe that a minor has registered on star 11, please contact us immediately at [email protected] so that appropriate action can be taken without delay.
12 Changes to This Policy
star 11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email to the address on record, or through a prominent notice on the star 11 platform, prior to the change taking effect.
The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to remain informed about how your data is being protected. Continued use of the star 11 platform following any update to this Policy constitutes your acceptance of the revised terms.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by star 11, please do not hesitate to contact our support team:
Language: English
Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and provide a substantive response within 14 calendar days.
Availability: 24 / 7, 365 days a year
For matters relating to your account's responsible gaming settings, deposit limits, or self-exclusion requests, please also visit our dedicated Responsible Gaming page. For a full overview of your account rights and platform rules, refer to our Terms & Conditions.
Your Data Is Safe with star 11
Privacy and security are built into every part of the star 11 platform. Explore our game lobby, review our responsible gaming tools, or read our full terms.